Our automated chat is available 24/7 to help you with your appliance needs. We also have our dedicated live chat team online from 7am on weekdays. For existing booking support
Click here »
Our automated chat is available 24/7 to help you with your appliance needs. We also have our dedicated live chat team online from 7am on weekdays. For existing booking support
Click here »
Your appliance includes a 1-year manufacturer’s guarantee. After that, choose a one-off repair or Repair & Care.
One-off Repair
A fixed-price repair with a 90-day guarantee, including parts and labour.
90-day repair guarantee
Approved Hotpoint engineers
Genuine Hotpoint parts
Accidental damage cover
A replacement appliance if yours can’t be fixed
Repair & Care
Repair & Care starts with a repair and ongoing protection afterwards. If the initial fault can’t be fixed, you’ll get a full refund. Provided by Domestic & General Insurance Europe AG. As a Repair & Care customer, you’ll also earn SmartCare Rewards. Use them for discounts on your next Whirlpool, Hotpoint, Indesit or Beko appliance.
Accidental damage cover
Unlimited repairs by approved engineers using genuine Hotpoint parts
A replacement appliance with the same or similar features, if yours can’t be fixed
Loss of use or damage to other property
Cosmetic damage, neglect, or deliberate damage
Replacement installation, accessories and disposal costs
Repair & Care
One-off Repair
12 months maintenance protection
90 days maintenance protection
Authorized local engineers
Replacement parts included on approved repairs
If we can’t fix your initial fault, we’ll refund any monies paid up until that point
Exclusive access to Domestic & General’s portal providing remote annual health check, unlimited phone support, set up and ongoing support for your appliance
Home visits by our engineers if your appliance fails the annual health check or stops working
Brand new appliance if yours can’t be repaired
“Accidental damage” protection
SmartCare Rewards
